Clear answers before you change how customers reach your business.

No. Managed Front Office can work with your existing website and phone number. A new Managed Website is optional when the current site is outdated, unclear, difficult to maintain, or unable to support the desired lead flow.

Managed Main Street builds and deploys modern websites using Vercel and related web technologies selected for speed, reliability, and straightforward maintenance. The proposed implementation is documented before work begins.

Your business owns its domain, approved content, and core website accounts whenever practical. Managed Main Street handles the agreed setup, hosting configuration, updates, maintenance, and ongoing management.

Yes, when included in the scope. Forms, call buttons, text links, and booking paths can connect to the same lead-handling workflow so inquiries do not sit unnoticed in separate systems.

Yes. We can connect Managed Front Office to an existing site, recommend focused improvements, or replace the site only when a rebuild is justified.

Monthly management can include hosting oversight, technical updates, uptime monitoring, business-information changes, content edits within the agreed scope, form checks, and ongoing conversion improvements. Larger redesigns, new sections, and custom features are scoped separately.

Website management includes sound technical foundations, indexable pages, metadata, mobile performance, and clear on-page structure. Ongoing content production, link building, local-listing management, and paid search are separate unless explicitly included in the proposal.

The recommended plan depends on your phone numbers, users, call routing, messaging, call volume, and integration requirements. Managed Main Street confirms the required plan before setup. Third-party subscriptions and usage charges are shown separately from Managed Main Street fees.

Yes, when your scheduling system and business rules support it. Otherwise, it can collect an appointment or estimate request, confirm the details, and route it to the right person for approval.

Approved messages can include missed-call responses, appointment confirmations, reminders, intake questions, follow-up messages, and links. We configure the messages and timing with you, and the business remains responsible for its customer-consent and messaging policies.

It does not invent an answer. It follows an approved fallback: transfer the caller when possible, collect details for follow-up, or explain that a team member will respond.

The system attempts the approved person or group. If no one answers, it follows the configured fallback, captures the caller’s details, and creates a clear follow-up rather than simply dropping the call.

Usually, yes. Calls can often be forwarded from your existing number, or the number can be transferred when that is the better long-term setup. We confirm the approach before anything changes.

We recommend a clear, natural disclosure in the greeting. The wording is reviewed with you before launch so the experience is transparent and consistent with your brand.

Whenever practical, your business owns the primary phone account, phone number, and data. Managed Main Street receives the access required to configure and manage the system.

It can handle repetitive first-response work such as answering common questions, collecting lead details, routing calls, texting, and scheduling. Some businesses use it to support staff; others use it as their main first-response layer. Complex or sensitive conversations should still reach a person.

Outbound calling can be considered for approved use cases, but it is not assumed in the standard setup. Any outbound workflow must be separately scoped and configured around the appropriate purpose, consent, and escalation rules.

Yes. Managed Main Street can scope reminders, internal notifications, lead routing, review requests, data capture, and other repetitive workflows. We prioritize simple automations with a clear operational benefit.

No. Managed Main Street is an independent implementation and management service. Third-party platforms are owned and operated by their respective providers. Mentioning a platform does not imply partnership or endorsement.

Timing depends on the complexity of the setup. Straightforward front-office implementations can move quickly, while website builds, number transfers, and custom integrations require more time. You receive a clear scope, dependencies, and launch plan before work begins.

Any commitment, cancellation terms, and third-party subscriptions are stated before work begins. The pricing page and signed scope are the source of truth for the engagement.

Costs can include a one-time setup, an ongoing management fee, and applicable third-party platform or usage fees. The pricing page shows the standard options, and the final scope confirms the complete cost before work begins.